How Can We Help?
Frequently Asked Questions
Can I extend my deadline to resubmit my revised paper?
Please email the Editorial Office via email or the manuscript submission system quoting your manuscript ID and how long you require. Please note, you can extend the deadline to resubmit after the original deadline has expired.
How do I format my paper?
For all writing and formatting guidelines, please visit the Authors page for article type specifications, and consult the Author Hub where you can also refer to our formatting checklist to make sure you have covered everything upon submission.
How can I track my submitted paper?
You can find the status of your manuscript by entering your Manuscript ID on Where Is My Paper? It will also be visible in your Author Dashboard on the manuscript submission system.
I don’t understand the editorial or reviewer’s comments
If you are unsure about the editorial comments or the reviewer’s comments, please email the Editorial Office asking for clarification. Whilst reviewer comments are specific to your paper, general editorial queries can be solved by consulting the Authors page or Author Hub.
My paper has been accepted, what happens next?
Your paper will be checked by our Editorial Office and if you are publishing your paper Open Access a payment email will be sent out to you regarding the article processing charge (APC), if you have not received this email within a week please email the Editorial Office. Your paper will be typeset (pending payment of the APC if you are publishing Open Access) and you will be sent proofs of your paper. If you have a query relating to a paper in Production or are having issues with your proof, please email the Production Editor.
Can’t find what you’re looking for?
If any of these did not answer your question, please visit the Authors page or Author Hub for information on the publishing process, policies and guidelines. If you are a reviewer looking for advice, please visit our Reviewer page. If you still can’t find what you’re looking for, please find the relevant contact details below.
Contact Us
Customer support
Customer Services website
For general queries and support (including queries about article processing charge discounts and waivers), please visit our website, which includes a live chat option.
Editorial office
Journal of Neurology, Neurosurgery & Psychiatry Editorial Office
BMA House
Tavistock Square
London, WC1H 9JR
UK
Email: jnnp@bmj.com
Tel: +44 (0) 203 655 5997
For queries relating to your manuscript before acceptance, or contact us via the manuscript submission system using your manuscript ID, or email jnnp@bmj.com.
Complaints
Email: complaints@bmj.com
For complaints that relate to content, procedures or policies that are the responsibility of BMJ or our editorial staff. Please see BMJ's complaints procedure for further details.
If you believe that your article has been rejected unfairly, please follow our appeals procedure.
Production Team
Production Editor
Email: production.jnnp@bmj.com
For queries relating to your manuscript after it has been accepted.
Supplements
Guidelines for publication of supplements to BMJ Journals
For further details please contact George Neame (Publisher):
Email: gneame@bmj.com
Subscriptions and single issue orders
For ALL subscription enquiries and orders
Email: support@bmj.com
Permissions
Please refer to our Permissions guidelines
Press enquiries
Guidance on BMJ Media Releases
Media enquiries only (09:00 to 17:00 UK)
If you have a media related enquiry, or you are a journalist needing copies of papers or press releases, please contact the Media Relations team at: mediarelations@bmj.com.
For urgent out of hours enquiries please call:
Tel: + 44 (0) 7825 118 107 or + 44 (0) 7388 708 030
Author reprints
BMJ Reprints Team
Email: admin.reprints@bmj.com
Commercial reprints except USA and Canada
Nadia Gurney-Randall
Email: ngurneyrandall@bmj.com
Mobile: +44 (0)7866 262344
Reprint form
Commercial reprints North America
Ray Thibodeau
Email: ray.thibodeau@contentednet.com
Tel: +1 267 895 1758
Mobile: +1 215 933 8484
Reprint form
BMJ Sales
Email: sales@bmj.com
Display advertising sales
Sophie Fitzsimmons (Sales Executive)
Email: sfitzsimmons@bmj.com
Information on rates and how to advertise in JNNP
Online Advertising Sales
Marc Clifford (Sales Manager)
Email: mclifford@bmj.com
Information on rates and how to advertise in JNNP
Print and Online Advertising Sales USA and Canada only
Jim Cunningham
jcunningham@cunnasso.com
Tel: +1 201.767.4170
Fax: +1 201.767.8065
Institutional Marketing
Email: marketingsupport@bmj.com
BMJ Journals
Research Integrity
Email: publication.ethics@bmj.com
For queries and concerns relating to research integrity and publishing ethics.